1. Terms and Conditions
www.store.lenobg.com is an e-commerce website for the sale and delivery of the products published on it on behalf of Leno BG Ltd. Offering the products from this web site online makes sense for a public call to enter into a commercial deal-distance contract between the user and "Leno BG" OOD.
A distance contract is any contract concluded on the basis of a proposal by the supplier to the consumer as part of the system for the sale of goods or the provision of services where, from the date of submission of the offer to the conclusion of the contract, including the time of conclusion the parties are not physically in contact with each other.
All prices related to the presented products or services are in BGN and include value added tax (VAT) without reflecting the value of the delivery.
All sizes specified for the curtains and curtains are without a set set and are given in a fully stretched condition for one piece.
The period for which the offer made by the supplier to the consumer after the conclusion of the contract between the consumer and Leno BG Ltd is valid for 30 days from the date of its conclusion.
The contract with the client is considered to have been concluded after the acceptance by Lenovo BG Ltd. via its online sales site www.lenobg.com of the purchase application filled in and finalized correctly by the client during the order process.
Orders are accepted by the site 24 hours a day, including weekends and public holiday days. Once the order has been made, the user is required to pay the price at the time of the order of the desired item.
"Leno BG" Ltd has the right to change the price of the goods after completing the order made by the user after clicking on the "Confirm the order" button, unless a technical error was made when publishing the price at www.lenobg.com, then "Leno BG Ltd. is obliged to refund 100% of the amount the client has paid correctly and does not owe compensation in any way to the consumer.
When filling in false data, wrong address, contact person or telephone when filing the application "Leno BG" Ltd. is not bound by the obligation for its execution and delivery.
The User Agreement is deemed to have been concluded after receiving a purchase request filled in correctly and correctly by the customer during the order process.
Upon receipt of the purchase request, Leno BG Ltd contacts the customer by e-mail or by phone within 48 hours of receipt, confirming the value of the order made - color, size, model and quantity of the products made in her.
If the product can not be delivered due to different reasons, lack of color, size or due to stock depletion, unfulfilled or incomplete payment (delay of payment), Leno BG Ltd is obliged to notify the customer within 48 hours of your order.
"Leno BG" Ltd does not guarantee the availability of all the products presented on the pages of its online store www.lenobg.com.
For orders up to 600lv. delivery is at the expense of the customer, for orders over 600lv. delivery is free of charge.
The exact delivery time depends on the products you choose, their quantity, availability and whether they are delivered from home or abroad. Delivery time for available products is 1 to 3 business days, depending on the settlement and shipping days of the courier company.
Delivery time from abroad is usually 7 to 10 days in some cases up to 20 days. When the order includes sewing, the length may also be longer. If you would like to receive preliminary delivery information for a particular product, please write the product code and call 0878 745 155 or write to firstname.lastname@example.org.
The delivery price is not included in the order and depends on:
- The total weight and the characteristics of the products you have purchased,
- The place where the shipment will be delivered - to the address you want or the closest courier office.
All deliveries are made according to the standard terms of courier companies to an address indicated by the User or to the nearest office of a courier company. If the customer wishes Goods can be delivered by courier of their choice.
When the payment is made by bank transfer, PayPal, debit or credit card, the delivery term begins to run from the date when the payment is received.
The usual delivery times are from 9:00 to 17:30. Supply of ordered goods is not performed on Sundays and public holidays.
If the User does not provide access and conditions for the delivery of the goods at the specified address within the specified period or does not go to the currier office, if he chooses this option, the Supplier is not obliged to execute the order.
Orders can also be obtained from the showroom of LeNoBg at Varna 3-A "G. Benkovski" Str. For the purpose in the comments box for the order, please specify that you want to get it from the showroom. This clarification can also be made by phone or e-mail.
3. Personal data
- "Leno BG" Ltd is liable under the Personal Data Protection Act and ensures that your personal data entered at the registration for purchase will not be provided to other persons.
- Once the customer has visited the pages of our online shop www.lenobg.com and made a purchase request, he automatically gives his consent to process his / her personal data related to the fulfillment of his / her desire to purchase and deliver. We use your personal data only for the processing of your order, which is necessary for the exercise of the powers conferred on the controller by the law. The user account of each of our clients can be deleted from the database at www.lenobg.com along with all the information about it at any time, if requested by him.
4. Return of products
The consumer is entitled without any explanation, indemnity or penalty and without giving any reason to withdraw from the distance contract within 14 days of the receipt of the goods and to return the purchased products back to the merchant as the sum for the courier a return service is at his expense. If the Goods received by the User is defective, does not correspond to the description in the Order made or there is another problem due to the Supplier, the User is entitled to a claim.
When submitting a Goods claim, the User may choose from the following options:
- Reimbursement of the amount paid.
- Replacement of the Goods.
- Replacement for another Goods of the same value.
- Discount on the price.
- Free to carry out repairs.
"Leno BG" OOD shall settle the claim or refund to the consumer the amount paid by him / her by bank transfer not later than 30 days from the date of the refusal. All courier charges for the receipt and return of the goods are to be paid at the expense of the consumer, except when the products have a visible factory defect or do not match the order made - the wrong color, type, pattern or size.
If the consignment has serious violations of its physical integrity, the customer must immediately notify the trader at the time of receipt, but must, before signing the courier company's employee who delivers the goods he purchases or immediately make a telephone conversation with the trader to clarify the circumstances of 0878148730.
"Leno BG" Ltd reserves the right not to accept products which do not correspond to their original commercial appearance, when the customer has received them upon signing the delivery to the courier, taking into account the ability of the customer who gives "Leno BG Ltd for a review of the goods before payment to an employee of the courier company, which means that he has received it in good order.
A prerequisite before returning products is to contact us by phone or the claim form by specifying a bank account name of the account holder, order number and reason for claim.
The consumer has no right to renounce goods made on his / her individual order and dimensions, in accordance with his requirements / art. 57 para. 3 of the CPA). All orders made in different sizes listed in the online shop www.lenobg.com are considered as individual. Any different size, apart from the mentioned ready-made curtains and curtains and blinds, is considered as individual and the customer has no right of withdrawal and return.
5. Rights and obligations of the parties
"Leno BG" Ltd. undertakes:
- To confirm the availability of the ordered items by e-mail or by telephone or to cancel the order within 48 hours at the latest after its creation in case of impossibility.
- To deliver the goods ordered by the customer within 30 calendar days within the time limit specified in the goods delivery information.
- Ensures that all offered products are factory new and harmless to use, giving 100% guarantee for their quality.
The Client undertakes:
- To pay the price of the goods according to the conditions described in the delivery and payment information.
- To pay the shipping costs according to the conditions described in the delivery information.
- To provide access and opportunity to receive the goods at the delivery address indicated by the customer in the event that the customer is not found at the specified address and does not provide access and conditions for delivery of the goods. Leno BG Ltd is exempt from the obligation to deliver the requested from customer goods.
"Leno BG" Ltd allows owners of other sites and users to post links to an online store www.lenobg.com.
All information published at www.lenobg.com is owned by Leno BG Ltd., including photographs and product descriptions.
For copying links from www.lenobg.com without written permission and placing them on other sites, Lenovo BG Ltd is not responsible for their content.
It is forbidden to copy text and photo material from www.lenobg.com and use them on other websites and online stores without the written consent of Leno BG Ltd. All models of curtains, curtains, upholstery, curtains or accessories in the online store www.lenobg.com are patented and any copying of a model for sale is considered a theft and subject to punishment under Bulgarian law.
7. Other conditions
- The photos presented by the importer's online store www.lenobg.com represent the colors of the product as accurately as possible. The Importer is not responsible for inaccurate color reproduction due to individual settings and technical parameters of monitors, displays, computer systems, and technical devices used to access the online store.
- The Importer shall not be liable for any difference within the permissible between the color with which the goods are presented on the photo in the online store and the one actually delivered under the sales contract as well as the difference in the color shade of the same goods produced at different times or from different batches.
- The petitioner reserves the right to unilaterally amend or supplement the contract and any amendment or addition will have effect on the consumer only upon express notification and if the consumer does not object within the 14-day time limit provided.
- The parties agree and declare that in the event that any of the clauses of this Agreement become invalid, this will not result in the invalidity of the entire contract or other clauses. The invalid clause will be replaced by the mandatory rules of the law or established commercial practice.
- For all matters not covered by this Agreement, the provisions of the applicable legislation of the Republic of Bulgaria and in particular those of the Consumer Protection Act, the Law on Obligations and Contracts and the Law on Electronic Commerce shall apply.
- An integral part of the Agreement is Appendix 6 to the Consumer Protection Act (information on exercising the right of withdrawal from the Agreement).